At SMART4K IPTV we want you to be fully satisfied with your subscription. This policy explains when and how you can request a refund.
1. Free test before purchase
We encourage every customer to request a free test on WhatsApp before buying, to check that the service works well with their device and internet connection.
2. 7-day refund guarantee
You may request a refund within 7 days of your purchase if the service does not work as described and our support team is unable to fix the problem.
3. When a refund is not possible
- The request is made more than 7 days after purchase.
- The issue comes from your own internet connection, device, app or network (for example, a slow connection or a blocked ISP).
- You simply changed your mind after the service was activated and working correctly.
- Your account was suspended because of a breach of our rules (for example, sharing your login with other people).
4. How to request a refund
Contact us on WhatsApp at +34613751186 or by email at iiptvsmart4k@gmail.com. Include your order email, the plan you purchased and a short description of the problem. We usually reply within 24 hours.
5. Processing
Approved refunds are sent back using the original payment method whenever possible, within 3 to 10 business days. Your subscription access will be deactivated once the refund is processed. Transfer fees charged by third-party services (such as Remitly, Western Union, Interac or crypto network fees) may not be refundable.
6. Contact
For any question about this policy, contact us at iiptvsmart4k@gmail.com.